Oversee the Customer Service Workforce Management function including forecasting, scheduling, call routing, service level management, and crisis management. Support Staples Business Delivery (SBD), Contract, Non-Stock Procurement (NSP), Operations Support and Cross-Channel Help Desk (XHD) with long-range planning, short-term scheduling, and real-time service level management. Support North American Delivery (NAD) operations with call center capacity planning. Build and develop a ...
From LinkedIn.com - 4 months ago
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