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CIBC -
Vancouver, BC
agencies, law firms, real estate agencies, etc... outbound and inbound), average handle time, schedule adherence and agent activity.
Analyze statistics...
From CareerBuilder - 5 days ago
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Ajilon Consulting -
Montreal, QC
level of available analysts
To ensure analysts are using proper ACD codes
To ensure the analysts are... times for callbacks
Coaching/reinforcing analysts...
From Monster - 20 hours ago
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Research In Motion -
Waterloo, ON
and communicating real time call drivers to the... and communication to CSO Leaders
Understand real-time call drivers and communicate to CSO Management...
From Research In Motion - 30+ days ago
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