Acd Jobs

Sales Manager

Placement Group - Fort McMurray, AB

orders and distribute and ensure all orders are entered Ensure all calls on ACD are handled promptly Determine if a quotation request should be handled by...
From Mayomann Employment Inc. - 1 day ago - save job - block - email - more...

Analyste des telecommunications

Walmart Canada - Mississauga, ON

preference dans un environnement extensif * Etre familier avec le systeme ACD-IVR. * Posseder de l'experience en reseautage de telephonie vocale interurbain...
From Working.com - 3 days ago - save job - block - email - more...

Business Analyst - Strategic Business Development

Air Canada - Montreal, QC

by using the management information tools like Subito and the CASS/World ACD database and any other available data source Analyze market performances/trends...
From Air Canada - 6 days ago - save job - block - email - more...

Senior Telecom Analyst

Walmart Canada Corp - Mississauga, ON

pbx configuration, troubleshooting, preferably in a large environment • ACD-IVR familiarity • Toll free voice network experience • Demonstrated Definity...
From Working.com - 3 days ago - save job - block - email - more...

Sr. Business Analyst

Sun Life Financial - Toronto, ON

in Business, Information Technology or equivalent Excellent knowledge of ACD, IVR and related call centre technology with an emphasis on Nortel and Genesys...
From Sun Life Financial - 6 days ago - save job - block - email - more...

Call Center Supervisor

arvato digital services Canada - Kitchener, ON

KPI (key performance indicators) for company’s policies for the call center agents and ACD (Automatic Call Distribution) phone system statistics. Ensures team’s...
From Bertelsmann - 4 days ago - save job - block - email - more...

Business Analyst, Contact Centre

Toronto Community Housing - Toronto, ON

experience in working with standard Contact Centre and CRM technologies (ACD, CTI, Easytrac, CMS, HMS, etc.) Demonstrated experience utilizing computer...
From CallCenterJob.ca - 4 days ago - save job - block - email - more...

Analyste d’affaires — Développement stratégique d’affaires

Air Canada - Montreal, QC

des outils d'information de gestion comme Subito, la base de données CASS/World ACD et toute autre source de données disponible. Analyser le rendement et les...
From Monster - 3 days ago - save job - block - email - more...

Associate Creative Director

Critical Mass - Calgary, AB

interactive solutions. The ACD will ensure and rationalize all creative results against user experience management objectives. The ACD will be part of, and lead...
From Critical Mass - 13 days ago - save job - block - email - more...

Intraday Workforce Analyst

CIBC - Vancouver, BC

challenges related to Contact Centre environments. Knowledge of Dialer and ACD reports and applications is desirable (Avaya, Aspect preferred). Previous...
From CareerBuilder - 6 days ago - save job - block - email - more...

Marketing Specialist-FT # AS 3541-North Toronto-GTA

Profile Solutions Inc - Toronto, ON

CA Unicenter, Computer Assocates, IVR, Automatic Call Distribution Systems, ACD, Government, Public Sector, Ministry, Foreign Exchange, FX, Bank, IT Risk...
From Monster - 1 day ago - save job - block - email - more...

Coordinator, Workforce Planning and Operations (Temp 12 mont...

AEROPLAN - Montreal, QC

TCS) and telephone systems such as Interaction Management System (IMS) and/or ACD Max an asset. . Strong planning, organizational and time management skills...
From Workopolis - 3 days ago - save job - block - email - more...

Sr. Business Analyst

SUN LIFE ASSURANCE COMPANY OF CANADA - Toronto, ON

in Business, Information Technology or equivalent Excellent knowledge of ACD, IVR and related call centre technology with an emphasis on Nortel and Genesys...
From Workopolis - 3 days ago - save job - block - email - more...

Call Centre Supervisor (Scarborough)

arvato digital services Canada - Scarborough, ON

telecommunications technician

TELECOM CTI Inc - Saint-Laurent, QC

CCNA, CCDA, CCNP, CCVP Knowledge of telecommunications: - Norstar, Voice Mail, ACD. - Systems BCM Call Pilot, Computer Skills, Bilingualism, A valid license...
From Emplois Quebec - 15 days ago - save job - block - email - more...

Customer service representative, Services to Insured

Standard Life - North York, ON

First Rater Best Practices and ACD Customer service... Rater Best Practices and ACD Sign-on Agreement” rules, using correct pre-established ACD guidelines for...
From Monster - 12 days ago - save job - block - email - more...

System Administrator

Sapphire Canada - Mississauga, ON

and IIS web servers. The System Administrator will also support the VOIP phone/ACD system. This role will entail pager support duties on a rotational basis. We...
From Sapphire Canada - 16 days ago - save job - block - email - more...

Call Center Manager, Quill

Staples - Regina, SK

and communication skills • Experience managing 100+ employees • Knowledge of ACD, email systems and the internet. • Considerable knowledge and experience of...
From Staples - 19 days ago - save job - block - email - more...

Chef d'équipe

Ajilon Services-Conseils - Montréal, QC

Ajilon and the client's work procedures To ensure analysts are using proper ACD codes and meeting KSLMs To ensure email queues, web submission queues and phone...
From Jobboom - 15 days ago - save job - block - email - more...

Director of Workforce Management

arvato digital services Canada - Kitchener, ON

Operations and WFM teams in eWFM application/Aspect ACD ï¿½ Builds effective working relationships with... eWFM tools, Aspect ACD and Avaya ï¿½ Excellent...
From Monster - 16 days ago - save job - block - email - more...